Refund Policy for Ikigai Media

Last Updated: 01/11/2024

1. Acceptance of Terms

1.1. By accessing or using the services provided through https://ikigaimedia.io or the official Discord server by IKIGAICY LTD ("IKIGAI"), including the purchase and management of TikTok agency accounts, you agree to be bound by this Refund Policy (the "Policy"). This Policy is inseparably linked to our Terms of Use and governs the sale and use of our services ("the Service"). If you do not agree with any part of this Policy, you are not authorized to make purchases or access the Service.

2. No Refund Policy

2.1. No Refunds: IKIGAI operates under a strict no-refund policy. Upon purchasing any services, including but not limited to TikTok agency accounts, Users acknowledge that all sales are final. Refunds will not be issued under any circumstances.

2.2. Exceptional Circumstances: Even in exceptional cases, refunds will not be granted due to the digital nature of the goods and services, which are delivered immediately and irrevocably. This policy protects the integrity and value of our products.

3. Account Management and Inactivity

3.1. Service Completion: Services related to TikTok agency accounts are deemed complete once account access is delivered. Due to the digital and consumable nature, these services are ineligible for refunds.

3.2. Account Suspension for Inactivity: Accounts inactive for a continuous period of 30 days, defined by lack of ad spend or engagement, will be suspended. This helps maintain active resource use.

3.3. Non-Refundable Balance on Suspension: If an account is suspended due to inactivity or any other reason, any remaining balance is non-refundable, as IKIGAI does not have control over funds once allocated to TikTok.

3.4. Non-Refundable Sales: All sales, including TikTok accounts and added balances, are final and non-refundable, regardless of the account's status, including suspension or violations of conduct.

3.5. Discord Channel Deletion: Following account suspension, the associated Discord channel will be deleted to optimize community engagement.

3.6. Reactivation Procedure: Users may contact IKIGAI to request reactivation of suspended accounts. However, reactivation is subject to review and may not be possible.

3.7. Notification of Suspension: Users will be notified prior to suspension due to inactivity, reminding them of the non-refundable nature of the Service.

4. Quality Assurance

4.1. IKIGAI is committed to delivering high-quality services. Any issues with the Service should be communicated immediately for assistance or resolution.

5. Customer Support and Dispute Resolution

5.1. For any support-related inquiries or concerns, users should contact IKIGAI’s customer support team via Discord or email at support@ikigaimedia.io. We strive to resolve any disputes amicably and promptly. Issues must be reported within 24 hours of purchase for efficient handling.

6. Policy Updates

6.1. IKIGAI reserves the right to modify this Policy at any time. Changes will be effective immediately upon posting on the Website or communication through the Discord server. Continued use of IKIGAI’s services after such changes constitutes acceptance of the updated Policy.

7. Acknowledgment and Agreement

7.1. By proceeding with a purchase from IKIGAI, users acknowledge that they have read, understood, and agreed to this Refund Policy. This acknowledgment is a prerequisite for all transactions.
8. Contact Information

8.1. For any questions about this Refund Policy, please contact us via the Discord server or at support@ikigaimedia.io.